When I got promoted to Senior PM, Zethic wanted more work than it could safely take on. Nobody could see who was overloaded and who had bandwidth, so sizing a new engagement was a guess. I built the time-tracking and resource-planning reports first. Once the founders could see capacity in numbers, sizing the next engagement became a conversation grounded in numbers instead of a guess.
Then I wrote the process down. Scoping, running, reporting, closing — every PM at Zethic uses the same one. With the reports and the process in place, I ran the hiring loop alongside the founders, and the team grew from one (me) to seven. They run 20+ engagements concurrently across nine sectors. 96% on-time delivery across 30+ projects shipped between 2023 and 2026.
Before
- One PM (me). New engagements sized by gut feel.
- Nobody could see who was loaded or who had capacity.
- Every project run a little differently. Quality depended on who owned it.
- No hiring process for PMs. Every hire reinvented the bar.
- Delivery dates promised before anyone knew if we could keep them.
After
- Seven PMs running 20+ concurrent engagements.
- Time-tracking and resource-planning reports back every capacity call.
- One written process. Project quality no longer depends on who owns it.
- A hiring process that grows the team without dropping the bar.
- 96% on-time delivery across 30+ projects and nine sectors.